For Donna Chubb, the Manager of Community Thrift Store, it has always been in her nature to give back. She credits her giving nature to her parents who were passionate about community. Through a combination of passion for volunteering and experience in retail management, Donna and the staff are responsible for the success and growth of the store. Store profits support the Surrey Hospice Society and the Surrey Fire Fighters Charitable Society.
Newton plays a large role in both the business and Donna’s life. Newton is Community Thrift Store’s only location and is where they have thrived for over 11 years. Donna believes there is a need in Newton for this type of store specializing in quality and affordable thrift goods. Also, Donna connects to Newton at a personal level as her grandparents lived in Newton and her mother grew up here. Newton continues to be a part of her life.
The Community Thrift Store prides themselves on their “consignment quality” products which is evident in the Boutique Section. They look for items that are good quality and items in nearly every category can be found in the store. As a result, this allows them to stay competitive with other thrift stores in the area while simultaneously offering affordable pricing.
Donna attributes much of the business’s growth to her employees and volunteers who consistently provide excellent customer service. The store’s small size allows them to build relationships with customers, knowing many on a first-name basis. Donna’s staff and volunteers are “caring, honest and fun people who enjoy giving back.” These are only some of the qualities that she believes a volunteer requires and this is why the Community Thrift Store has a diverse group of volunteers from the ages of 16-86. As a result, they have jobs for everyone regardless of their physical or mental abilities, as Donna states, “Volunteers are the greatest asset”.
Contributing to the local community is a huge part of the Community Thrift Store. In addition to supporting the Surrey Hospice Society and the Surrey Fire Fighters Charitable Society, they also help community members. They offer free items for the homeless providing them with a safe place free of judgement. And community agencies can find practicum placements for clients and students can earn volunteer hours at the store.
Donna and the store have high hopes for Newton. They hope to see it become a vibrant location where people can feel comfortable shopping. Newton is a great location for the store and the community here supports them. Although they may open another location in the future, Donna maintains that this store will always be here in Newton.
The Community Thrift Store is holding their most anticipated event of the year, ‘Night on the Town’ on November 25th from 6-9 pm. The event is extremely popular with customers and their ninth one this year. Christmas decorations fill the store and the best holiday wear is on display for the event. Because Night on the Town has large ques, be sure to line up early! Donna, staff, and volunteers can’t wait to see you come by and have a look at this little gem of a store. You will be amazed at what they have.
Merchant Shout-Out is a monthly Newton BIA program highlighting one business per month within the Newton Town Centre. Tune in every month to hear a new business story! And visit our website for past stories.