TELUS Health expands digital home health monitoring to virtually support B.C. patients with or at risk of COVID-19
Home Health Monitoring technology enables health providers to virtually observe British Columbians who are at home while reducing exposure to the virus
Vancouver – Today, TELUS Health announced the expansion of its Home Health Monitoring (HHM) solution so that nurses and other healthcare providers in British Columbia can digitally monitor more patients remotely while they recover from COVID-19 Launched in partnership with the B.C.
Ministry of Health and local health authorities, this digital health dashboard enables healthcare providers to track the symptoms and provide medical help for more patients as they recover outside of hospitals in the comfort of their own homes.
“As we face the immense challenge of COVID-19, TELUS Health is committed to working alongside BC’s healthcare leaders to expand the use of technology solutions like Home Health Monitoring to support more British Columbians while recovering at home,” said Darren Entwistle, president and CEO, TELUS.
“By enabling clinicians to remotely observe the vitals of patients with COVID-19, as well as those who are vulnerable to the virus, and provide necessary interventions early, we can reduce exposure and also help to alleviate the pressure in hospital emergency rooms and clinics.”
Easily accessible through a mobile device, the program sends daily prompts to the patient to report their biometrics such as temperature, physical symptoms and overall health condition. This provides crucial information on the status of a patient’s health to their clinicians who are regularly and remotely monitoring their well-being through a digital dashboard.
HHM allows healthcare providers to view information for multiple patients simultaneously, enabling them to more effectively manage the vitals of a larger number of patients so they can quickly identify those patients in need of urgent care. Depending on the escalation of their symptoms, some patients may be advised to contact their doctor, or visit their nearest hospital emergency room, while others with improving symptoms may be told to continue recovering and isolating at home.
“Home monitoring is a significant part of our response to the ongoing pandemic. We are grateful for the technology and partnership with TELUS Health enabling our efforts,” said Lisa Saffarek, Clinical Director Virtual Care and Home Health Monitoring lead at Island Health. “With the Home Health Monitoring solution, we are able to stay connected with our patients, provide symptom support and ensure our patients who are quarantined or isolated at home are provided with safe and effective care. The monitoring solution has also improved clinical capacity for our Public Health team, the front line of our pandemic response.”
Home Health Monitoring by TELUS Health has been in use in B.C, since 2013 to remotely monitor thousands of patients in the province living with chronic conditions such as heart failure, diabetes and respiratory diseases. The TELUS Home Health Monitoring system is aligned with the Canadian Centre for Disease Control’s COVID-19 protocols for the monitoring of patients recovering from COVID-19 outside of hospitals.
“The B.C. Ministry of Health has partnered with TELUS since 2013 to implement and evolve a provincial remote patient monitoring service for patients with chronic conditions,” said Corrie Barclay, Assistant Deputy Minister of Infrastructure Management and Information Technology with the B.C. Ministry of Health.
“Our investment has enabled us to act quickly to monitor our patients in isolation while also providing them with peace of mind, knowing that they are being monitored daily by their healthcare teams. As well, our clinicians are given the assurance that we are keeping track of our vulnerable citizens.”
As healthcare professionals risk their lives every day, TELUS Health is working hard to provide the technology solutions needed to keep them safe. Building off of this successful initiative in B.C., discussions with other provincial health ministries are underway to provide HHM technology to even more Canadians during these unprecedented times.
About TELUS Health and Payment Solutions
TELUS Health is a leader in digital health technology solutions such as home health monitoring, electronic medical and health records, virtual care, benefits and pharmacy management as well as personal emergency response services. TELUS Health is leveraging the power of technology to improve access to care and revolutionize the flow of health information to create better outcomes for Canadians while facilitating collaboration, efficiency and productivity for physicians, pharmacists, health authorities, allied healthcare professionals, insurers, employers and citizens.
TELUS Payment Solutions complements our health solutions by delivering secure, industry-compliant payment and lending solutions that connect lenders, payors, insurers, extended health care providers and financial institutions to their customers across Canada.
For more information please visit:
www.telushealth.com and www.telus.com/payment-solutions.
SMH Sim Lab Trains Healthcare Workers To Handle COVID-19
Surrey Memorial Hospital Simulation Lab is Game Changer in Training Healthcare Workers to Handle COVID-19 Pandemic Crisis
Surrey Hospitals Foundation Investing $100,000 in New Simulation Technology
The Surrey Memorial Hospital (SMH) Simulation Lab has been credited as a “game changer” in helping train healthcare workers to better handle COVID-19 pandemic crisis situations.
The Surrey Hospitals Foundation is investing another $100,000 for new simulation technologies for the SMH Simulation Lab, contributing a total of $1.3 million including seed funding since 2015.
The SMH simulation Lab is one of two regional simulation centres supporting the Fraser Health region. It is a partnership between Surrey Memorial Hospital, Fraser Health and the University of British Columbia Faculty of Medicine.
“Our Simulation Lab has been very successful in training and preparing healthcare workers in various emergency situations and ever since the COVID-19 pandemic hit, it has been instrumental in helping frontline hospital staff handle crisis situations,” says Lisa Ewart, Clinical Practice Consultant and Simulation Program Lead in Fraser Health.
“In addition, our Simulation Lab has facilitated and identified ongoing improvements in healthcare procedures, especially related to COVID-19, that has been adopted and implemented across the region.”
Between March and June 2020 alone, the SMH Simulation Lab has conducted 217 COVID-19 process simulations and trained over 900 hospital staff, using scenarios that were developed based on current pandemic guidelines from the Emergency Operations Committee.
These simulations occurred in emergency, intensive care, cardiac care, medical/surgical cohort units, COVID-19 testing centers and involved interdisciplinary participation.
The SMH Simulation Lab allows learners to practice high risk, low-frequency procedures – such as trauma from a car accident, or how to care for a patient in a pandemic – in a safe, risk-free environment.
Simulation encourages team training, by building on teamwork and communication skills, identifying roles or practicing use of protocols during a crisis or code blue situations.
The Simulation Lab supports healthcare workers, hospital staff, students, social workers, lab technicians and other learning groups such as community first responders.
Pediatric Emergency Department Simulation Practice
The Simulation Lab also takes part in the Surrey Hospital Foundation’s Mini Med School Education Program which gives high school students an opportunity to explore a variety of medical specialties with small-group workshops with physicians and technicians.
Interesting facts about the Surrey Memorial Hospital Simulation Lab:
- 3 high tech rooms, 2 debrief rooms, 3 skill rooms, 1 virtual reality surgical simulation room.
- Pediatric simulations to support pediatric emergency department, child health centre and pediatric psychiatry.
- In 2020 alone, the SIM Lab completed more than 2,400 hours of simulation education and more than 800 simulation sessions compared to 401 hours and 153 sessions in 2016.
- The pediatric mannequins that were bought in 2020 have been used in more than 60 simulations sessions and over 110 hours of clinical training.
- The adult mannequins from 2015 have had 17,000 compressions, been ventilated 2,400 times and been shocked 700 times.
“Our Foundation provided the seed funding when the SIM lab was first launched in 2015, and we are proud to continue supporting this crucially important education program to help improve the quality of our healthcare and health outcomes of our patients,” says Jane Adams, President and CEO of the Surrey Hospitals Foundation.
About Surrey Hospitals Foundation:
Surrey Hospitals Foundation is the largest non-government funder of health care for families in Surrey and surrounding Fraser Valley communities.
The Foundation supports the major health facilities in the region, Surrey Memorial Hospital (SMH) and Jim Pattison Outpatient Care and Surgery Centre (JPOCSC), as well as numerous specialized programs for newborns, children, adults and seniors.
The Foundation invests in the future of health care by funding innovative research in Surrey that can lead to medical breakthroughs.
BC Government Announces Additional AstraZeneca Vaccines Available At 20 London Drugs Locations In The Lower Mainland
London Drugs Opens Online Appointment Booking System for those Aged 55 to 65
London Drugs will open up online appointment booking after the province has announced limited additional supply of the AstraZeneca vaccine.
Starting at 12:45 p.m. (PST) on Monday April 5, those aged 55 to 65 can visit the online booking system at LondonDrugs.com/covid19 and follow the prompts to find available appointments.
2200 doses will be distributed amongst 20 London Drugs locations in the Lower Mainland before the end of day Monday April 5 with additional supply expected in the coming weeks.
“With the overwhelming demand, we are happy to see the government now accelerating the distribution of the vaccine through our pharmacies,” said Chris Chiew, General Manager of Pharmacy at London Drugs.
Patients will now be able to join a waitlist on a first-come-first-serve basis so that when vaccine inventory is depleted, they will be notified when more appointments become available.
Patients on the waitlist will also be notified if there are “no shows” to previously booked appointments. Everyone wanting an appointment must go through the same online booking system.
“We are doing everything we can to quickly respond to changing vaccine supply and help the government ensure a widespread, easily accessible and equitable vaccination campaign as we do every year for flu,” said Chiew. “Thank you to our customers and patients for their patience. And to our pharmacy staff for their early efforts in what will be one of the largest public immunizations efforts ever undertaken in the province.”
For months, London Drugs pharmacists have been assisting with the Province’s vaccination efforts by administering the COVID vaccine on-site at various assisted living facilities and hospitals in B.C. to help speed up delivery to those most at-risk.
AstraZeneca Vaccines will be available for eligible British Columbians aged 55-65 at the following locations:
About London Drugs
Founded in 1945, B.C.-based London Drugs sells to every province and territory in Canada through its online store www.LondonDrugs.com and has 81 physical stores in more than 35 major markets throughout British Columbia, Alberta, Saskatchewan and Manitoba.
London Drugs offers consumers a range of products from personal protection equipment for pandemic safety, to digital cameras and cosmetics to computers and televisions. Renowned for its creative approach to retailing, the company employs more than 9000 people with pharmacy and health care services being the heart of its business.
Committed to innovation and superior customer service, London Drugs has established itself as a reputable and caring Canadian company that supports Canadian brands and continues to position itself for future growth and development.
Mayor Doug McCallum Urges Everyone To Do Their Part And Get Vaccinated When Turn Comes Up
Surrey, BC – Mayor Doug McCallum is asking everyone to get vaccinated when their turn comes up. Eligibility to book an appointment in Mayor McCallum’s age bracket came into effect yesterday. The Mayor promptly went online and scheduled an appointment for his immunization shot, which he received this afternoon.
“The light in this long tunnel that we have been travelling in is getting brighter everyday. We can get there sooner if everyone gets vaccinated when it is their turn. I can assure you that booking an appointment was easy and fast through Fraser Health’s online process and that the shot I received today was done safely, quickly and virtually pain-free. Let’s stamp out COVID. Book your immunization shot as soon as your turn comes up.”
The City of Surrey is supporting Fraser Health’s mass immunization clinics by offering space at three Recreation Centres. Eligible residents can book vaccination appointments beginning March 29 for clinics at Cloverdale Recreation Centre and South Surrey Recreation & Arts Centre. Fraser Health is planning to open a third Surrey clinic at Guildford Recreation Centre and a date will be announced soon.
Visit fraserhealth.ca/vaccine to learn more or to book a COVID vaccination appointment.
3 Surrey Recreation Centres To Serve As Mass Immunization Clinics For Fraser Health Authority
Surrey, BC – In support of Fraser Health Authority’s (FHA) COVID-19 vaccination rollout, gymnasiums at the Cloverdale Recreation Centre, South Surrey Recreation & Arts Centre, and Guildford Recreation Centre will serve as sites for mass immunization clinics.
“As vaccine distribution is set to ramp up, the City is proud to do its part in supporting Fraser Health’s safe vaccination rollout by offering the gymnasium space at these three civic facilities,” said Mayor Doug McCallum. “Vaccinating over 600,000 residents is no small feat, but we are confident that by offering these large distribution centres, everyone who wants to be immunized will have access to one near their home.”
Eligible residents can currently book vaccination appointments for clinics within Surrey at both the Cloverdale Recreation Centre and South Surrey Recreation & Arts Centre. FHA is planning to open a third clinic in Surrey at Guildford Recreation Centre and a date will be announced soon.
Each site will include a drop-off location for immunization appointments, and residents are encouraged to take public transit when possible. Free parking is available.
Eligible residents can book vaccination appointments by visiting fraserhealth.ca/vaccinebooking or by calling the Fraser Health vaccination appointment line at 1-855-755-2455, which is available 7 days a week from 7 a.m. to 7 p.m. Please call only when it’s your turn.
Recreational programming will continue at these facilities utilizing separate entrances, and City staff are working to minimize programming disruptions.
Find the latest information on COVID-19 on the City’s social media channels at www.surrey.ca/Covid19.
A Proudly Canadian Solution to Canada’s Chronic Drug and Vaccine Shortages
Ensuring Canadians have access to the medications they need means supporting Canadian manufacturers, says London Drugs.
The pandemic has highlighted a glaring weakness in Canadian healthcare: reoccurring shortages of essential drugs and vaccines.
London Drugs says it is important to work now to find solutions to drug and vaccine supply. As the company prepares to join Canada’s COVID-19 vaccination efforts, it is pledging support to Canadian pharmaceutical manufacturers to help reduce reliance on foreign suppliers and improve domestic supply of essential medicines and vaccines.
“There is a proudly Canadian solution to the medication and vaccine shortages: supporting domestic drug manufacturers,” says Clint Mahlman, President and COO, London Drugs.
“It’s the right thing to do for our pharmacy patients, for the industry and for the country.” An overwhelming majority of Canadians agree.
A recent survey among members of the online Angus Reid Forum found due to the pandemic, 96 per cent of Canadians feel that it is important to have a strong domestic pharmaceutical manufacturing presence.
Drug shortages have been a challenge for Canada’s pharmacies for many years including epipens and other treatments. The result of longstanding global supply chain issues, shortages can have a real impact on the health of Canadians. Domestic manufacturing may offer a long-term solution.
London Drugs has a long history of supporting local Canadian products and Canadian suppliers. Proudly Canadian signage in stores and online make it easier for customers to find locally made products. Consistent with its commitment to supporting local, in April 2020, London Drugs offered up shelf space in stores to local small businesses who had to close their doors due to COVID-19; the ‘Local Central’ initiative raised hundreds of thousands of dollars for Canadian small businesses.
With respect to drug and vaccine shortages, London Drugs is in continuous discussions with Apotex Inc., and other Canadian manufacturers on this issue.
Apotex, Canada’s largest pharmaceutical manufacturer says that its fully integrated manufacturing facilities underscore the importance of having a domestic manufacturing capability.
“We have the ability to adjust our manufacturing and distribution in order to meet urgent government and patient needs,” says Raymond Shelley, SVP Commercial Operations- Canadian & Caribbean, Apotex.
In April 2020, the world saw a growing demand of hydroxychloroquine. Apotex shifted its priorities by scaling up production to manufacture more hydroxychloroquine to meet the increased demand. Being its home market, Canadians were the first priority before product was shipped to other markets.
“With support from other Canadian companies like London Drugs, we can help make Canada self-sufficient by ensuring a stable, secure supply of medication and bring new drugs to market,” says Shelley. “That not only means better care for Canadians, but also thousands of new, high-quality, highly skilled jobs.”
*According to StatsCan, the pharmaceutical manufacturing industry in Canada employs approximately 30,000 people. With an increased pharmaceutical manufacturing presence, Canadians will see a direct economic impact through a growth in employment opportunities.
“As a Canadian owned and operated company, we understand the importance of supporting Canadian businesses. And given the option, we would want more domestic suppliers helping to keep our pharmacies stocked – ensuring our patients get the crucial medications and vaccines when they need it,” says Mahlman.
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